General Terms and Conditions of Sale – SuperNova 2026
Updated: 23.09.2025
1. Application of General Terms and Conditions
- These terms apply to all activities (festival and related events) linked to SuperNova 2026, organized by Scale-Ups.eu NV (Walemstraat 20, 2860 Sint-Katelijne-Waver, België, BE0704873858.
- Any registration, booking, reservation, or payment by the Customer implies explicit, unconditional, and irrevocable acceptance of these terms by the Customer and anyone on whose behalf they act.
- The latest version is always available at www.supernovafest.eu/terms-conditions.
- SuperNova may amend/update these terms at any time; changes will be announced on the website and, if relevant, by email.
- These terms do not affect mandatory consumer protection laws.
2. Reservations and Registrations
- Only registrations/bookings via the SuperNova website are accepted unless otherwise agreed.
- Orders are irrevocable unless SuperNova gives prior written consent for changes.
- SuperNova may refuse orders or limit the number of tickets per Customer.
- Registration requires full and correct completion of the online form.
- After full payment, the Customer receives a confirmation email.
- Customers may be required to create a networking profile via Brella to access the matchmaking.
- Each activity provides an e-ticket, which must be personalized (full name, email, mobile)
- Personalization must occur within the period specified in the confirmation email; otherwise, tickets may be canceled.
- If purchasing for others, the Customer is responsible for providing their data.
- Tickets are sent to the Visitor’s email after full payment.
- Visitors must check tickets for accuracy and report issues immediately.
- Entry requires a valid ticket and ID.
- Tickets grant access based on the ticket type and remain SuperNova’s property.
- Risk of loss/theft/damage passes to the Visitor upon ticket delivery; SuperNova is not liable for lost/damaged tickets.
- Replacement tickets may be refused or charged for at SuperNova’s discretion.
- Confirmed registrations are final; no cancellations or refunds unless required by law.
- With written approval, a Customer may transfer participation to another person.
- Tickets may not be resold or offered to third parties for commercial purposes.
- SuperNova may verify identity at entry and refuse access if not compliant.
3. Price and Payment
- Prices on the SuperNova website are exclusive of 21% VAT and stated in euros.
- Offers and prices are valid on the day of website visit or registration; they may change before registration.
- Information about events, tickets, and prices is provided as accurately as possible; SuperNova is not liable for inaccuracies.
- Additional costs (reservation, payment, shipping) may apply.
- Discounts are shown on the website, cannot be combined, and unlawfully obtained discounts will be reclaimed.
- Payment is only possible via SuperNova’s online payment system.
- Unless otherwise stated, catering/lunch/drinks are included in the price.
- Late arrival or early departure does not entitle the Visitor to reimbursement or compensation.
- Cashless payments are the default at activities; other payment methods may be allowed at SuperNova’s discretion.
- SuperNova is not liable if the cashless payment system fails; a backup system may be provided.
- Cashless payment systems are governed by separate terms, which must be accepted by the Visitor at first use.
4. Changes to Date and/or Location
- The date and location of the activity are indicated as accurately as possible at the time of purchase. SuperNova reserves the right to change the date and/or location of the activity up to eight (8) weeks before the initial date of the activity, if necessary for organizational purposes. Changes will be communicated via the contact information provided at purchase.
- If the date or location is changed, the ticket remains valid for the new date or location.
- A change of location within the same city as originally indicated does not entitle the Customer to cancel their ticket or request a refund.
- In case of a change of location outside the city originally indicated and/or a change in the date, (i) business Customers may request cancellation and refund of their ticket within seven (7) calendar days of the communication of such change of date by SuperNova, which may be granted subject to SuperNova’s approval, and (ii) consumer Customers may cancel their ticket within seven (7) calendar days of the communication of such change of date by SuperNova and receive a refund by SuperNova.
- Refunds exclude shipping and transaction fees.
5. Changes to and/or Cancellation of an Activity
- SuperNova may change the program before or during the activity; adverse consequences will be limited as much as possible.
- No compensation or reimbursement is due for such changes.
- SuperNova may reschedule or cancel the activity for organizational, security, force majeure, or other compelling reasons.
- SuperNova may:
- Cancel or postpone the activity (partly or entirely)
- Interrupt or stop the activity
- Inspect vehicles
- Temporarily keep or evacuate visitors
- Deny access regardless of ticket possession
- Change the program or content
- Customers will be informed by email if such situations occur before the activity.
- If canceled before the start, the Customer is reimbursed for the ticket price (no further compensation).
- If canceled after the start, compensation is only as required by law and never exceeds the ticket price.
- Refunds are only made as indicated by SuperNova; no other damages or expenses are reimbursed.
6. Copyright and Intellectual Property
- All intellectual property rights are reserved by SuperNova.
- Customers may not copy/reproduce any SuperNova brands, documents, images, or materials without prior written consent.
- Ticket purchase does not grant any license or right to SuperNova’s intellectual property.
7. Liability
- Visitors attend at their own risk.
- Except as required by law, SuperNova is not liable for any damage to property or persons in connection with participation.
- Liability is limited to direct damage resulting from SuperNova’s error, excluding indirect damages, and up to the amount covered by insurance.
- For minors, the Customer must provide all necessary information for safe participation.
8. Rules of Conduct and House Rules
- SuperNova may verify identity and age for compliance and legal reasons.
- By registering or entering, Customers and Visitors agree to SuperNova’s rules of conduct and policies.
- Courtesy and respect are required; violations may result in immediate exclusion without reimbursement.
- SuperNova may search visitors at entry; refusal may result in denied admission.
- Prohibited items include: outside food/drinks, glassware, pets, chairs, stools, inflatables, umbrellas, selfie sticks, drugs, fireworks, weapons, dangerous objects, and professional recording equipment.
- Unauthorized items will be confiscated; refusal to surrender may result in denied entry.
- SuperNova is not liable for confiscated items; illegal items will be handed to police.
- Smoking is only allowed in designated areas.
- Fines imposed on SuperNova due to Visitor violations will be recovered from the Visitor.
9. Imagery
- By registering, Customers and Visitors accept that SuperNova may take photos or videos during activities for publicity purposes.
- Audio/visual recordings may be made by media partners for promotion.
- Visitors, crew or suppliers cannot record/reproduce the event for commercial purposes without written consent.
- Camera surveillance may occur for safety and security.
10. Privacy and GDPR
- SuperNova processes personal data in accordance with applicable privacy laws, especially GDPR (EU Regulation 2016/679).
- More information: https://supernovafest.eu/privacy-policy/
11. Applicable Law and Competent Court
- All agreements and disputes are governed exclusively by Belgian law.
- The courts of the judicial district of Antwerp, Antwerp Branch, have exclusive jurisdiction.